State Farm® Insurance Agent Kerry Mitchell

"This is the worst state farm agency I've ever detail with. Their agent Mrs. Ingrid have very poor communication skills when it comes to writing policies.Also, adding policies that you didn't sign up for. It's been a total nightmare in my experience dealing with this branch."

"I was offered a pretty decent premium rate for my auto insurance, so I signed up. However, I wasn't given all the details. I was told that there would be an online defensive driver course that I would need to take, but that it would only take about 30 minutes of my time. Hah!! If you really sit down to read and study the material, it is several hours. Also, I was NOT informed that our vehicles would need to be programmed with the Drive Safe & Save program that would continually monitor our driving. And it's not just a temporary thing - the driving is continually monitored throughout the insured period. This would have been nice to know and consider before signing up. The program is a pain in the butt to me. I stopped trying to keep up with my score and continually having to enter whether or not I was the driver for each trip. Not informing me of this required part of the insurance was very unprofessional."

"JAZMINE is the absolute best. She’s knowledgeable, professional , prompt , & thorough . She’s exhibits PREMIER customer service ! Not to mention , I was able to save on my car insurance. My entire experience (from my initial switch ) was SMOOTH. No kinks. No worries. Very peaceable and settling ! 5 STARS … HIGHLY RECOMMEND"

"Jazmine Warren is the absolute best. She made the process and my transition to her company easier and saved me money. She’s warm, friendly and exudes confidence in what she does. Excellent customer service skills. Thanks again Jaz. You were truly an answer to my prayer. I recommend you again and again."

"I had a issue with access to obtain my insurance information online. I spoke with Jazmine and she is a rock star! She took the time to identify my issue and was extremely patient, professional, and went above and beyond to identify additional discounts (without being prompted)! Thank you Jazmine for putting the customer first 😊!"

"Community & Dedication to Others! It's not often you come across someone or a group of people who truly Care. Kerry Mitchell's Office has Showed Up and Stands Out over the Rest! Claudia is Professional, hard working and Kind Hearted, a true people person. Ingrid has Problem Solving Qualities that are Top Notch! Claudia has shown Kindness and Willingess to Pivot when needed without hesitation. Together this office is Hands Down what Community & Customer Service is ALL ABOUT! Having Car Insurance is so much more than I could have ever imagined. Thank you so much for your Service to Others and your Kindness along the way! You have Gained my trust and Earned a Customer for Life"

"I have been with State Farm since 2007 with all of my important insurance needs (Home, auto, life and personal property). I must say the level of professionalism has continued to exceed my expectations. A big thank you goes to Jazmine Warren for her continued advice and support in my journey to ensure I'm properly insured."

"Have been a Customer for years and they are always available to address concerns with extreme promptness. Willingness and patience in explaining policy specs are bar none. They truly have your best interest at heart and wanting to provide you with the best coverage options possible. Mr. Mitchell takes great pride in his company and that shows with the excellent and always courteous Office Staff. They are all Exceptional!"

"Kerry Mitchell has been my agent for over 15 years. I would never consider going anywhere else! He has been with us through 4 different homes, numerous automobiles, diverse items like boats, and on-going umbrella protection. His expertise and cost-saving suggestions are outstanding, but more than that: I simply have never had better customer service from anyone else, ever, period. That goes for Kerry and for his office team. He checks in with us frequently and is extremely personable. I consider him a valued professional and also a friend. He is now serving my daughter whom he watched grow up. No matter when you call, he is ready, willing and able--with a smile in his voice and a kind word. In the times when we have had a claim, it has been handled immediately, with no back and forth--it just gets handled. His first question has always been: Is everyone ok? In my professional life, I had a customer who was hit by a tornado and could not communicate with their agent who was also affected by the storm. I called Kerry just to see if he had recommendations. Kerry contacted the home office--on a weekend-- so that State Farm could help this customer with a new roof immediately, to protect the business location, instead of waiting for the following Monday. This was NOT his client, but he cared enough to make things happen. Here is the thing: this is a person whom I have met in person only 3 times in 15 years! It floors me sometimes how great this service is, especially when most people dread dealing with insurance. Kerry makes it easy. He is just this good and thorough. If you are looking for someone to give you peace of mind, to react quickly, professionally and thoroughly--please, look no further."

"Kerry has been excellent to work with. I had a bad experience with my previous policy and wanted to switch companies ASAP. I was surprised that he returned my call within 24hrs on a weekend. He went over any questions/concerns I had without making me feel pressured into getting something I didn't need. He promptly returns call/emails and even reached out when he saw a discount that I could use at no cost to me."

"Don’t waste your time with this agency. He doesn’t follow up or address your concerns. I am switching to a different State Farm agent and I regret not having it done last year. We have overpaid on our policies since signing with Kerry Mitchell back in 2018. I did a quote online, we both did blood work and answered the questionnaire. Everything medically checked out and we have excellent health. But when the polices went through underwriting they doubled the quoted price for my husband and mine went up by 10 dollars. We asked Kerry if anything could be done and he said no and he couldn’t explain why that was the final say. Why are two medically healthy individuals are having to pay more than the quoted amount for good health. One child was removed as a rider and had to have a standalone policy. We are paying out of pocket for our child that can’t be listed as a rider for the basic policy amount they would qualify for as a rider. We tried to dispute this and Kerry said this would be temporary until they can figure it out on the back end, but just to make sure they are covered we got their own policy. Instead of suggesting that we increase our child’s policy and get more while still paying the premium we currently pay, he has allowed us to pay on this policy knowing that we are overpaying. I’m learning today that the policy could be A LOT more at the same price we are paying now. So for a year I didn’t say anything, and just tossed out those automated impersonal greeting cards as they came in the mail. Today I reached out to another agency and I explained everything we were trying to do and what we currently have with the company. I was floored after learning we should not be charged the amount we are currently paying. So what do you know some things could change and should have been changed when I first mentioned it. Also he doesn’t return phone calls and make tons of excuses. The office staff are mostly old haughty women with snappy attitudes. Eventually I stopped calling, the amount of money we are spending isn’t enough to warrant having to deal with this unprofessional and incompetent party of people. We pay our premiums every month and we will continue to do so because it is a necessity, however we won’t be dealing with Kerry Mitchell. We are switching our auto and homeowners insurance to State Farm from Geico to get the bundled discount; we are also converting our term life policies to whole life. We want all of these changes done correctly with no oversight and I for one mistrust Kerry and his ability to facilitate these policy changes, so hence the reason why reaching out to another State Farm Agency. Good luck if you decide to take a chance with this particular agency, I hope your experience is better than ours! State Farm overall is a corporate business and we understand this. But on a lower level, local agencies are responsible for bridging the gap between the business entity and consumer by making it more personable. A multi-billion dollar company can only see numbers and data, so it’s left to the local offices to humanize and see ACTUAL people! Kerry Mitchell and staff missed that opportunity and chose to treat our family like a business transaction. For that we are upset and leaving an honest review of our experience and hopefully it will help the next person with their decision. My hope is that he reads this and will use this as a skills training opportunity for himself and the staff under his leadership."